Shipping & Delivery

Where do you deliver to?
We proudly ship to gardeners worldwide, bringing British gardening excellence to your doorstep. Please note that we’re unable to deliver to some remote areas and parts of Asia due to customs restrictions.
What are your shipping options?
We offer two convenient shipping methods:
– Standard Shipping: £12.95 flat fee, delivered within 10-15 days after dispatch via DHL or FedEx
– Free Shipping: For orders over £50, delivered within 15-25 days after dispatch via EMS
How long does order processing take?
We require 1-2 days to carefully prepare your items. Plants are gently watered and packaged, garden furniture is inspected and securely wrapped, and all items are checked for completeness before shipment.
Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking information. You can watch your garden essentials journey from our Manchester home to yours.

Products & Quality

How are plants prepared for shipping?
Our team gently waters and specially packages all plants for their journey to ensure they arrive in perfect condition, ready for your garden.
Are BBQs and furniture checked before shipping?
Yes, all BBQs and accessories are checked for completeness, and garden furniture is thoroughly inspected and securely wrapped to prevent damage during transit.
Do you have seasonal offers?
Yes, we regularly offer promotions such as 15% off Charcoal and Gas BBQs, and up to 25% off Garden Furniture Sets. Check our website regularly for current offers.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority. If any item doesn’t meet your expectations, simply contact us within 15 days of receipt to arrange a return or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Account & Orders

How can I modify my order?
Please contact us immediately at [email protected] if you need to modify your order. We’ll assist you if your order hasn’t yet been processed for shipping.
Can I change my delivery address after ordering?
Address changes may be possible if your order hasn’t been dispatched. Please contact us as soon as possible at [email protected] for assistance.

Contact & Support

How can I contact customer service?
Our customer care team is here to help with any questions or concerns. Contact us at [email protected] and we’ll be happy to assist you.
What are your business hours?
Our team is available during regular business hours, GMT. We typically respond to all inquiries within 24 hours.